Shipping Policy
A legal disclaimer
Thank you for shopping with Chase The Sun. This Shipping Policy outlines how and when your order will be shipped.
1. Order Processing
All orders are processed within 1-3 business days (excluding weekends and public-holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. During peak periods, processing times may be longer.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times are as follows:
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Standard Shipping: [e.g., 3–7 business days]
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Express Shipping: [e.g., 1–3 business days]
Delivery times are estimates and may vary depending on your location and carrier delays.
3. Domestic & International Shipping
We currently ship to [countries/regions you ship to]. International shipping times and costs vary by destination. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
4. Shipment Confirmation & Tracking
Once your order has shipped, you will receive a shipment confirmation email with tracking details (if available). Tracking information may take up to [24–48 hours] to update.
5. Delays, Lost, or Damaged Packages
While we aim to meet delivery estimates, delays may occur due to factors outside our control (e.g., carrier delays, customs processing, weather).
If your package is lost or arrives damaged, please contact us at [your support email] within [X days] of the expected delivery date. We’ll work with the carrier to resolve the issue.
6. Incorrect Address or Failed Delivery
Please ensure your shipping details are accurate at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned due to an incorrect address or failed delivery attempt, additional shipping fees may apply to reship the order.
7. Returns Related to Shipping
For information about returns or exchanges, please refer to our Returns & Refunds Policy